FAQs

Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to hello@bymohair.com .

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

For online order, please select the item you like and click BUY NOW and follow the steps to fulfill the payment.

we accept paypal, Credit cards: VISA, MasterCard, American Express.

Please make sure the shipping address is the same as the address you set in paypal account, otherwise it will take time to verify and sometimes cause shipment pending.

Orders will be dealt with and processed within 3-5 working days. Once processed, delivery time within the United Kingdom is 3-5 business days. P.O Box is not acceptable.

Make sure the shipping address is the same as the address you set in paypal account, otherwise it will take time to verify and sometimes cause shipment pending.

Normally 3-4 bundles are enough for a full head, if the length reaches 20 inch, I suggest you can order 4 bundles. Or you can also combine a closure or frontal to make a full head.

Our wigs do not have a corn-chip chemical smell. We care about your beauty and your health. We wash the hair in production process, so it may have a little shampoo smell.

Yes. The hair can be colored. colouring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.

A few strands initial shedding off new hair is normal. We suggest that you brush your wig with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Our hair will not tangle because it is cuticle intact human hair.However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding.

Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.

Treat your wig/bundle as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time.
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