RETURN POLICY
At MoHair we do our best to make every customer have a great shopping experience. If you have any problem with any of our products, please feel free to contact us. We guarantee money back on all acceptable returns.
1. Items returned within 14 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as size, style, hair material, cap construction or colour doesn’t match the description, please feel free to contact us, our customer service will reply to you as soon as possible.
2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell previously worn products.
3. Please note that if you want to return any or all parts of your order, you need to contact customer service first, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. You will need to pay for the return shipping fee.
4. Care and styling product, accessories, liquids, and special-order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
5. After the return request has been authorized, the items can be shipped back to the address we gave you. Please email your order number and returned package number.
1. Items returned within 14 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as size, style, hair material, cap construction or colour doesn’t match the description, please feel free to contact us, our customer service will reply to you as soon as possible.
2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell previously worn products.
3. Please note that if you want to return any or all parts of your order, you need to contact customer service first, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. You will need to pay for the return shipping fee.
4. Care and styling product, accessories, liquids, and special-order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
5. After the return request has been authorized, the items can be shipped back to the address we gave you. Please email your order number and returned package number.
- Choosing a selection results in a full page refresh.